Last updated: May 7, 2026
Diving Moose Coffee, LLC (“we,” “us,” or “our”) operates the website divingmoosecoffee.com and the related products, content, and services offered through it (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described.
Personal Information We Collect
We collect the following categories of personal information depending on how you interact with us:
- Contact details — name, shipping address, billing address, and email address.
- Payment information — when you place an order, payment is processed by Stripe. We do not see or store your full credit card number; we receive only a tokenized reference, the last four digits, the card brand, and an expiration date so we can issue receipts and process payments.
- Account information — if you create an account, your email, hashed password, saved addresses, order history, subscription preferences, and loyalty rewards balance.
- Transaction information — the items you view, add to cart, purchase, or cancel.
- Communications with us — the contents of any emails or contact-form messages you send us.
- Device and usage information — IP address, browser type, pages visited, referring URL, and basic analytics signals collected via cookies and similar technologies.
How We Use Your Information
- Fulfilling orders. Processing payments, packing and shipping coffee, sending order and shipping confirmation emails, and supporting your subscription deliveries.
- Account management. Maintaining your account, recognizing you when you log in, saving your preferences, and tracking loyalty rewards.
- Customer support. Responding to questions and resolving quality issues with your order.
- Marketing email. If you opt in (or place an order and don’t opt out), we send periodic marketing emails about new roasts, promotions, and subscription perks. Every marketing email includes an unsubscribe link.
- Security and fraud prevention. Detecting fraudulent orders, abuse, and unauthorized access to accounts.
- Improving our store. Understanding which products and pages perform well so we can improve them.
- Legal compliance. Complying with tax, accounting, and other legal obligations, and responding to lawful requests.
How We Share Information
We do not sell your personal information. We share it only with service providers who help us operate the store and only for the purposes listed above. Our key providers are:
- Stripe — payment processing.
- Shopify — order, inventory, and fulfillment back-end.
- Resend — transactional and marketing email delivery.
- Supabase — database and authentication.
- Vercel — website hosting and content delivery.
- Roasters and fulfillment partners — receive your name, shipping address, and order details so they can pack and ship your coffee.
- Carriers (e.g., USPS, UPS) — receive your shipping address and contact info so they can deliver your order.
We may also disclose information when required by law, in response to valid legal process, to enforce our Terms of Service, or in connection with a sale or transfer of our business.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you logged in, remember your cart contents, and understand how visitors use the site. You can disable cookies in your browser, but some parts of the site (such as checkout and the account area) may not work correctly without them.
Children’s Information
The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Retention
We keep order and account information for as long as your account is active and for a reasonable period afterward to comply with tax, accounting, and recordkeeping obligations. Marketing email lists are retained until you unsubscribe.
Security
We use industry-standard safeguards to protect personal information, including encrypted connections (HTTPS), tokenized payments via Stripe, and access controls on our databases. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security.
Your Rights and Choices
- Access and correction. You can view and edit most of your account information from your account page. For anything you can’t see there, email us and we’ll provide it.
- Deletion. Email [email protected] to request deletion of your account and associated personal information. We may retain certain order records as required by tax and recordkeeping laws.
- Marketing opt-out. Click the unsubscribe link in any marketing email, or email us. You will continue to receive transactional messages (order confirmations, shipping notifications, etc.).
Shipping Region
We currently ship only within the United States. If you are visiting our site from outside the United States, please note that any information you submit will be transferred to and processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated by email or by a prominent notice on the site.
Contact
If you have any questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at [email protected] or:
Diving Moose Coffee, LLC
225 Market Place Connector #1245
Peachtree City, GA 30269